Privacy Policy

Last updated: August 12, 2025

1. Introduction

Fenlor Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Company information and billing details
  • Account credentials and authentication data
  • Communication preferences

2.2 Technical Information

We automatically collect certain technical information when you use our Services:

  • IP addresses and device identifiers
  • Browser type and version
  • Operating system information
  • Usage patterns and performance metrics
  • Log files and error reports

2.3 Customer Data

We process data that you upload, store, or transmit through our Services. This includes:

  • Application code and configurations
  • Database content and files
  • API requests and responses
  • Backup and archival data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Send important service notifications
  • Provide customer support
  • Monitor and analyze usage patterns
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Communicate about products and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our Services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given explicit consent

5. Data Security

We implement comprehensive security measures to protect your information:

  • End-to-end encryption for data in transit
  • Strong encryption for data at rest
  • Regular security audits and assessments
  • Access controls and authentication systems
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our Services

When you delete your account, we will delete your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt-out of marketing communications
  • Objection: Object to certain processing activities

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze how you use our Services
  • Provide personalized content
  • Improve our Services

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email to your registered email address
  • Posting a notice on our website
  • Updating the "Last updated" date at the top of this policy

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: